Terms & conditions

1. Introduction

Welcome to The Nature Harper. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. If you do not agree to these terms, please do not use our services.

2. Origin Verification & Authenticity

The Nature Harper is an authentic botanical skincare brand and apothecary. Every raw botanical ingredient and product listed in our store is ethically sourced directly from heritage cooperatives—including Essaouira women's argan cooperatives, Mount Atlas clay quarries, and certified regional laboratories. We operate under a strict Zero Invented Claims standard.

Please note that natural botanical and active skincare results vary individually. We recommend checking the ingredient list of each formulation for potential sensitivities. A patch test is always advised before full application.

3. Pricing and Payments

All prices shown on our website are in Bangladeshi Taka (BDT) and are subject to change without prior notice. We make every effort to ensure accurate pricing, but in the event of an error, we reserve the right to cancel any orders placed at incorrect prices.

We accept a range of secure payment methods, including Cash on Delivery (COD), Mobile Financial Services (bKash, Nagad), and secure online debit/credit cards.

4. Shipping & Delivery

We provide delivery services across Bangladesh directly from our Dhaka Central Dispatch Hub through our logistics partners:

• Dhaka Metropolitan: 24 to 48 hours.
• Nationwide (Outside Dhaka): 2 to 4 business days.
• Complimentary nationwide delivery is offered on all qualifying orders over ৳2,500.

Delivery fees will be calculated and displayed at checkout. The Nature Harper is not liable for delayed deliveries due to courier-handling issues or force majeure.

5. Returns & Exchange Policy

Due to the hygiene nature of personal care, raw botanical oils, and bespoke compound formulations, we cannot accept returns or exchanges for products that have been unsealed or used.

Exchanges or refunds are applicable if you receive a damaged, defective, or incorrect item. In such cases, you must notify our Concierge team within 24 hours of delivery at concierge@thenatureharper.com or via our WhatsApp hotline with unboxing verification photos or video.

6. Intellectual Property

All content on this website, including text, graphics, logos, emblems, product formulations, imagery, and software code, is the exclusive property of The Nature Harper and is protected by copyright and intellectual property laws of Bangladesh. Unauthorized replication or distribution of any materials is strictly prohibited.

7. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the People's Republic of Bangladesh. Any dispute arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts in Dhaka, Bangladesh.

8. Concierge & Inquiries

If you have any questions or concerns regarding our Terms & Conditions, please reach out to our team:

Email: concierge@thenatureharper.com
Hotline / WhatsApp: +880 1700-000000 (Saturday – Thursday, 10 AM – 8 PM BST)
Dispatch Center: Level 4, Gulshan Centre Point, Road 90, Gulshan-2, Dhaka-1212